We ask you to instruct us in writing before we arrange any investment, insurance or pension arrangement for you.  At our discretion, verbal instructions may also be acceptable, but these must be followed up in writing.

We use the English language only in our communications.  We will not charge you extra to use a distance communication (such as the post, phone or e-mail).  We may record telephone conversations or face-to-face meetings with you.

Email and the post are not secure. We recommend you use our Client Portal wherever possible to share documents or send us your information or instructions.