Terms of Business

Why you should read this

For your own benefit and protection, you should read these terms carefully.  If you do not understand any point please ask for further information.

Terms highlighted in italics are explained in the Glossary.

You

To ensure you benefit from the highest level of regulatory protection, we will treat you as a Retail Client for investment advice or a Consumer for protection advice, unless you ask us not to.

Us

Page Russell Ltd is a limited liability company registered in England, registration number 3721291.

Our services

Before we start working for you we will agree the scope of work in a separate Client Agreement.

Our independence

We are independently owned and provide independent financial advice.

How we get paid

Our services are paid for almost exclusively by adviser charges, some of which may be subject to VAT.

Other costs and taxes

You may have to pay other costs, such as taxes, which are not paid or imposed via Page Russell Ltd, because of receiving our services.  Because these costs can depend on the performance of an investment, or are subject to change by Government legislation, we may not be able to quantify these costs in advance.

Client money

We do not handle client money.  This means we cannot accept a cheque made out to Page Russell Ltd (unless it is to pay an Adviser Charge) or handle cash.

Conflicts of interest

If we find out that our interests (or those of one of our other clients) conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

Information supplied by you and others

We provide our advice based on the information supplied by you, product providers or other third parties.  If you apply for an insurance policy, it is vital you disclose all material facts.

Best execution and plan documents

In transmitting orders on your behalf to third parties, we will take all reasonable steps to ensure the best execution of your order.  We will endeavour to arrange for all your investments to be registered in your name unless you ask us otherwise in writing.

Communication

We ask you to instruct us in English, in writing via our client portal.

Risk warnings

The value of investments can fall as well as rise and you may not get back the full amount invested.

The price of investments we recommend may depend on fluctuations in the financial markets, or other economic factors, which are outside our control.

Past performance is not necessarily a guide to future performance.

Product cancellation rights

In most cases you can exercise a right to cancel a contract regulated by the Financial Conduct Authority.

Who regulates us?

Page Russell Ltd is authorised and regulated by the Financial Conduct Authority.

If you are not happy

If you are not happy about any part of our service please contact us first.  If you cannot settle a compliant with us you may be able to refer it to the Financial Ombudsman Service and, if we cannot meet our obligations, you may be entitled to compensation from the Financial Services Compensation Scheme.

Products and services not regulated by the Financial Conduct Authority

Some services we provide or products we advise on and arrange are not regulated by the Financial Conduct Authority, so they may not be subject to the same cancellation rights and may not be covered by the Financial Ombudsman Service or the Financial Services Compensation Scheme.

Stopping our services

You or we may terminate our authority to act on your behalf at any time.

Changes

These Terms of Business are governed by the Laws of England & Wales.

Any material change to these Terms of Business will be notified to you in writing.