If you are not happy about any part of our service please contact us first. If you cannot settle a compliant with us you may be able to refer it to the Financial Ombudsman Service and, if we cannot meet our obligations, you may be entitled to compensation from the Financial Services Compensation Scheme.
To register a complaint, write to the Complaints Officer, PageRussell, 14 Forbes Business Centre, Kempson Way, Bury St Edmunds, IP32 7AR; or call 0345 345 6282. Our complaints procedure is available here.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service by writing to Exchange Tower, London, E14 9SR; or calling 0845 080 1800.
Page Russell Ltd is covered by the Financial Services Compensation Scheme. Further information is available by calling 020 7892 7300. You may be entitled to compensation from the scheme if we cannot meet our obligations.
This depends on the type of business and the circumstances of the claim:
- Cash deposits are covered for 100% of the first £85,000
- Most types of other investment business are covered for 100% of the first £50,000.
- Advising on and arranging insurance is covered for 90% of the claim, with no upper limit for the insurance products we advise on. (Some compulsory products, such as third-party motor insurance, may be covered for 100% of the claim with no upper limit).
